Privacy Policy

We may collect the following types of information when you contact us or use our services:

• Name
• Phone number
• WhatsApp profile information made available through WhatsApp
• Messages you send to us
• Order and customer service information
• Technical information required to operate the service

We use the information we collect to:

• Respond to customer inquiries
• Provide customer support
• Process and manage orders
• Provide production and service updates
• Send transactional and service-related WhatsApp notifications
• Improve our customer service and business operations
• Send internal business notifications where applicable

Our WhatsApp communication is provided through the WhatsApp Business Platform / Cloud API operated by Meta. Information transmitted through WhatsApp may therefore be processed by Meta in accordance with Meta and WhatsApp's own privacy policies and terms. We encourage you to review those policies to understand how Meta handles your information.

Volans Jewelry does not sell customers' personal information to advertisers or unrelated third parties.

Personal information may only be shared with service providers when necessary to operate our business. This may include:

• Meta / WhatsApp
• Hosting and cloud infrastructure providers
• Shipping and logistics providers
• Payment or order-processing providers where applicable

Information is retained only for as long as reasonably necessary for customer service, business operations, legal obligations, dispute resolution and security.

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss or misuse.

You may contact us to request access to, correction of, or deletion of your personal information, or limitation of processing where applicable.

• To request deletion of your personal information, please email info@volansjewelry.com with the subject line “Data Deletion Request.”
• We will process valid requests in accordance with applicable legal requirements.

You may stop receiving WhatsApp communications from us at any time by telling us that you no longer wish to receive messages. We will process your request as soon as practicable.

Our services are not intentionally directed to children under 13, and we do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. The latest revision date will be displayed on this page. We encourage you to review it periodically.

If you have any questions about this Privacy Policy or your personal information, please contact us: